FAQS

We understand that unforeseen circumstances may arise that require you to cancel or reschedule your appointment. To ensure that we are able to serve all of our clients fairly and efficiently, we have established the following cancellation policy:

Rescheduling or Cancelling Appointments: If you need to reschedule or cancel your appointment, we require that you do so at least 2 days prior to your scheduled appointment. If you have booked an appointment within this 48 hour time frame, please be certain you can make it, as fees may be applied for cancelling or rescheduling. Please note this includes all appointments booked for online services, as well as in our Yucca Valley location.

This 48 hr cancellation policy window allows us to offer your appointment slot to another client who may be waiting for services.

The fee covers the time and resources we have allocated for your appointment if you need to cancel or reschedule within our cancellation window.

• First Time Rescheduling or Cancelling: If you need to reschedule or cancel your appointment for the first time within this timeframe, there will be a $50 fee applied to your account. This fee covers the time and resources we have allocated for your appointment.

• Second Time Rescheduling or Cancelling: If you need to reschedule or cancel your appointment for the second time within this timeframe, the full price of the service will be charged to your account.

• Late Arrivals: We understand that unexpected delays may occur, and we allow a 5-minute grace period for you to arrive. If you arrive more than 5 minutes late, we may need to reschedule your appointment, and the applicable fee will be applied.

• No-shows: If you fail to show up for your scheduled appointment without any prior notice, you will be charged the full amount of the service.

Please note that we may waive or modify this policy at our discretion in the event of extenuating circumstances. However, we kindly request that you provide us with as much notice as possible in these situations.

Thank you for your understanding and cooperation in maintaining our scheduling policies. If you have any questions or concerns, please do not hesitate to contact us directly at (760) 853-0035

First time waxing?

Be sure your hair is 1/4 inch long, or the length of a grain of rice. Exfoliating the evening prior is recommended for best results. To avoid any discomfort you may experience, Ibuprofen can help reduce pain and inflammation. Be sure to know, you are in good hands, and the gentlest waxing techniques will be administered by a professional, and you’ll never want to go back to shaving!

Brazilian and Derrière waxing is reserved for female anatomy only.

Will there be redness/irritation after my service?

Expect the area to be a bit raised and sensitive for 24 hrs following your appointment.

How to avoid irritation & ingrown hairs?

Following your waxing service avoid tight clothing that can rub and block airflow. Avoid exercise, perspiration and intercourse for at least 24 hours after service.

Avoid excessive Hot water.

Gently Exfoliate the area after waiting at least 72 hours with a mild scrub. We carry a plentiful selection of body scrubs and AHAs to keep your skin at its best after your wax!

How often will I need to be waxed?

Ideally, every 4 weeks, depending on your hair growth patterns.

New to The Pointed Pearl? Which facial should you choose?

Every facial massage treatment is suitable for first time clients, and a full consultation will take place prior to service.

If you’ve never had a facial before- you’re in for a treat! the FIRST TIME FACIAL was specially designed for you to learn more about your skin type, gain valuable insight and skin tips, and develop a routine that works for you!

If you have pain from TMJ, are noticing skin “drooping” and loss of elastin and collagen, or want to sculpt your neck and jawline, or decrease marionette lines, THE LIFT with buccal is a perfect choice!

If you are looking to lighten, tighten and brighten, and don’t mind the peeling process- THE PERFECT DERMA PEEL is recommended as a single session or as a series at a discounted rate. More FAQS for this service can be answered here

If you are looking for an ultra relaxing and pampering experience with deep neck, shoulder and foot massage THE SKIN-TRANCE is recommended.

If you are looking to target specific skincare goals and light facial massage, THE CLASSIC is recommended.

If you are struggling with breakouts and would like bi-weekly treatments, along with expert advice and guidance, THE CLEAR SKIN PROGRAM is recommended.

If you want all the benefits of an amazing facial massage, but don’t have the time, or are on a budget, THE LUNCHTIME (EXPRESS FACIAL) is recommended.

A DERMAPLANING facial is the perfect choice for those looking for a painless experience to remove hair and dead skin cell buildup, and includes nourishing peptide mask and cooling oxygen infusion to leave you incredibly glowy and hair free!

NANONEEDLING is a wonderful alternative to micro needling, with zero downtime. This facial evens out skin tone, improves skin texture and acne scarring and

Please don’t hesitate to call the Spa directly with any other questions you may have (760) 853-0035

Ample Parking is available in the lot located outside of the Suite (B). Look for the sign in the window, in between Valeries Salon, and Farmer’s Insurance.

If you’re having coffee at Frontier Cafe, take a short walk east, we are located in the suites caddy corner to The End